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Statement of Work
Globalware ESD Hosting |
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Statement of Work
The work
set forth below is being completed under the terms and conditions
of this Statement of Work (hereinafter “SOW”) and the
‘Globalware Solutions Service Agreement’, dated
May 10, 2007 (hereinafter “Agreement”), between
GlobalWare Solutions, Inc. (“GWS”) and SPSS Inc.
(“SPSS”).
1.1 Duration
of Statement of Work
This Statement
of Work (SOW) is for the monthly operations of SPSS’
Electronic Software Delivery (ESD) program. This SOW is for a
term of two (2) years commencing on the Effective Date
(hereinafter the “Initial Term”). This Statement of
Work shall automatically renew for successive one (1) year
terms unless it is terminated in accordance with the Agreement or a
party informs the other party it does not wish to renew this
Statement of Work as set forth below (hereinafter “Renewal
Term”).
If GWS does not
wish to renew this SOW after the Initial Term or any Renewal Term,
then GWS must provide SPSS at least one (1) year written
notice that they do not wish to renew this SOW. If SPSS does not
wish to renew this SOW after the Initial Term or any Renewal Term,
then SPSS must notify GWS in writing at least 90 days prior to
the end of the current term that they do not wish to renew. Other
than the above provisions this SOW cannot be terminated without
cause. The terms and conditions for termination with cause are
defined in Section 4 of the Agreement.
1.2 Change
Control
A change in
scope or needed enhancements is likely to occur and can/ will be
identified by either GWS or SPSS. Any changes in scope will be
managed by the GWS Account Management Team in conjunction with the
appropriate SPSS counterparts. No enhancements or modifications
will be made without written approval of SPSS and GWS.
1.3
Deviation
In the event
that there is deviation from this SOW, GWS and SPSS will mutually
discern ownership of issue and whose responsibility it will be to
provide corrective action according to respective procedures.
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Background/Summary/Overview |
2.1 Business
Engagement
SPSS has chosen
to engage with GWS on a non-exclusive basis as its provider of ESD
on a worldwide basis. The following details in this SOW will meet
the needs of SPSS business requirements inclusive of services and
processes, ongoing operational activities and service level
agreements (SLAs).
2.2 Quality
Assurance
GWS is a
certified ISO 9001-2000 company and is governed by its ISO
procedures to manage and ensure the service levels within
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