[***] CERTAIN CONFIDENTIAL INFORMATION CONTAINED
IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO
RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
Exhibit 10.33
INTERNET SERVICES
AGREEMENT
This Internet Services Agreement
(“Agreement”) is made this 18 th day of
June, 2003 by and between YP Web Partners, L.L.C., d/b/a
YPSolutions, a Louisiana limited liability company with offices at
3445 North Causeway Boulevard, Suite 401, Metairie, LA 70002
(“YPS”), and R.H. Donnelley Publishing &
Advertising, Inc., a Kansas corporation, with offices at 5454 West
110 th Street, Overland Park, Kansas 66211
(“Publisher”). YPS and Publisher are sometimes referred
to herein as the “Parties” and individually as a
“Party.”
Recitals
A.
YPS offers Internet services, including consulting, Internet yellow
pages directory infrastructure, portal design, content, hosting,
web site building, traffic optimization, and other services to
telephone directory publishers.
B.
Publisher compiles, publishes and distributes printed white and
yellow pages telephone directories in markets located in 18
states.
C.
YPS and Publisher desire to enter into a business relationship
pursuant to which, among other things, (i) YPS will convert certain
(as specified herein) of Publisher’s printed telephone
directories into a digital format accessible on the Internet and
build web sites for Publisher on which those digitized directories
will reside, (ii) YPS will host and promote Publisher’s web
sites on the Internet, including providing all hardware and
software support necessary to host Publisher’s web sites and
display Publisher’s directories on the Internet, (iii) YPS
will provide Publisher with web-based listings management software
and other tools necessary to permit Publisher’s maintenance
and control of listings and graphic data on Publisher’s web
sites, and (iv) YPS will provide training and support to
Publisher’s technical staff to enable them to access and use
YPS’s proprietary systems and software for the purpose of
supporting and maintaining Publisher’s web sites.
D.
YPS and Publisher also desire to provide a framework for the
addition of new products and services, such as services that
support web based commercial transactions, which Publisher may
elect to purchase from YPS during the term of this
Agreement.
E.
This Agreement is intended to delineate the terms and conditions
applicable to the products and services to be provided by YPS to
Publisher within the context of the business relationship hereby
established between the Parties.
Agreement
Now, therefore, in consideration of
the mutual covenants set forth in this Agreement, YPS and Publisher
agree as follows:
1.
Definitions . For the purposes of this Agreement, the
following terms will have the indicated meanings:
1.1
“Beta Version” means the initial test system of each of
Publisher’s Web Sites, which is tested through the Internet
by Publisher.
1.2
“CityBoss Product” means YPS’s proprietary
product that displays portal-based interactive community pages
containing content such as: local weather, headline news,
maps/driving directions, event tickets, links to national Yellow
Pages, stock quotes, an apartment finder, and relocation tools to
users.
1.3
“Directory” or “Directories” means each and
every issue of the printed white and/or yellow pages telephone
directories published and distributed by Publisher that are
individually or collectively subject to this Agreement by virtue of
having been identified in or pursuant to this Agreement or that are
added to this Agreement from time to time by Publisher in
accordance with the terms hereof. Each issue of the Directories
covered by this Agreement shall constitute a Directory for which
the products and services contemplated in this Agreement shall be
provided.
1.4
“Directory Content” means the white pages, yellow
pages, and other sections and components of each of the Directories
(including without limitation listings, display advertisements,
in-column advertisements, extra lines, filler, disclaimers,
call-out boxes, data files, reports, galley file, HIP file, WADS
and CAPS files), which are delivered by or on behalf of Publisher
to YPS.
1.5
“Directory Infrastructure Systems” means YPS’s
server computer(s) and other hardware systems, and YPS’s
ListBoss and PageBoss software programs and other software programs
utilized by YPS in providing Web Site development and Web Site
hosting services related to the Directories.
1.6
“Domain Name” is the alpha-numeric name associated with
a Web Site, Web Page or Electronic Mail addressed to
Publisher.
1.7
“Effective Date” means the day and year first above
written on this Agreement.
1.8
“Electronic Mail” or “Email” means any
communication transmitted via the Internet that is stored in the
recipient’s Email box.
1.9
“Final Version” means the Beta Version of
Publisher’s Directory that has been fully tested, modified,
and accepted by Publisher for use on the World Wide Web.
1.10
“General Web Site Specifications” means the general
specifications and requirements applicable to the Web Sites, which
are set forth in Exhibit B to this Agreement.
1.11
“Hour” means 60 minutes spent by one
developer.
1.12
“HTML Code” means hypertext mark-up language which is
the language commonly used for developing the appearance of Web
Sites.
1.13
“Intellectual Property Rights” means (i) rights in any
patent, copyright, trademark, trade dress, and trade name, (ii)
related registrations and applications for registration, and (iii)
trade secrets, moral rights and good will.
1.14
“Internet” means the global computer network comprising
interconnected networks using standard Protocols.
1.15
“Internet Service Provider” or “ISP” means
an entity that enables the uploading and downloading of data
between remote computers and the Internet.
1.16
“ListBoss Product” means YPS’s proprietary
product that displays yellow pages listing information to users
with a look and feel similar to that of popular web based search
engines.
1.17
“Maintenance and Support Documentation” means and
includes the organized collection of records that describes the
structure, purpose, operation, maintenance, and data requirements
for a computer program, operating system, or hardware
device.
1.18
“PageBoss” means YPS’s proprietary product that
displays yellow pages information to users with a look and feel
similar to that of the printed Directories.
1.19
“Project Manager” means one of each Party’s
employees designated from time to time by each Party who will act
as a liaison between the Parties and as each Party’s
respective project manager.
1.20
“Protocols” means a set of rules that regulate the way
data is transmitted between computers, more specifically the
Internet standard TCP/IP protocols, including standards for HTML
Code.
1.21
“Significant Security Breach” means any unauthorized
third party access to the Directory Infrastructure Systems or to
YPS-protected data via an Internet connection. Significant Security
Breaches are further defined in the Web Hosting Specifications
attached to this Agreement as Exhibit C.
1.22
“Web Page” means each individual screen display
contained in a Web Site consisting of information and data that is
rendered by a web browser interface.
1.23
“Web Portals” means interactive, Publisher-branded Web
Pages included within Web Sites that contain live links to web
sites on the World Wide Web.
1.24
“Web Site” means all Web Pages associated with
Publisher’s uniform resource locator (URL) that are stored on
YPS’s Internet server computer.
1.25
“Web Site Specifications” means the specifications
developed by the Parties pursuant to this Agreement that are
specific to each Web Site. Unless otherwise provided in the Web
Site Specifications for a particular Web Site, the Web Site
Specifications shall be deemed to incorporate and include the
General Web Site Specifications.
1.26
“Web Host” means an entity that stores third-party Web
Sites on its Internet server computer, receives or stores commands
or data transmitted by Internet users, transmits Web Page data to
users’ Internet addresses, and performs maintenance of the
systems used in the performance of such services.
1.27
“World Wide Web” or “WWW” is a subset of
the Internet, and is a common system for browsing Internet Web
Sites.
2.
Exhibits and Schedules . The following exhibits and
schedules, which are attached to this Agreement, are incorporated
into, and made a part of, this Agreement:
Exhibit / Schedule
Exhibit A – Directory
Conversion Schedule
Exhibit B – General Web Site
Specifications
Exhibit C – Web Hosting
Specifications
Exhibit D – Enhancements and
Upgrades Specifications
Exhibit E – Third Party
Software List
Exhibit F – Directories
List
Exhibit G – Project
Compensation Schedule
Exhibit H – Form of Preferred
Escrow Agreement
3.
Conversion of Directories . YPS will provide the following
products and services to Publisher to facilitate the conversion of
the Directories into an Internet-accessible format:
3.1
Conversion . Upon delivery of the Directory Content for each
Directory, YPS will convert the Directory Content from
Publisher’s publishing system format into the data format
utilized by YPS and fully compatible with the Directory
Infrastructure Systems (the “Internet Format”). The
Directory Content shall be delivered by Publisher in the format
specified in the Directory Conversion Schedule attached to this
Agreement as Exhibit A. The conversion of the Directory
Content shall be done by YPS in accordance with the Directory
Conversion Schedule. The converted Directory Content shall
conform to, and function under, standard HTML Code
conventions.
3.2
Placement on Web Sites . Upon satisfactory conversion of a
Directory’s Directory Content, YPS will incorporate the
Directory Content into the Web Site developed for that Directory
pursuant to this Agreement. The parties acknowledge and agree
that the Directory Content for each publication issue of a
Directory covered by this Agreement will be incorporated into, and
replace, the Directory Content of the previous issue of that
Directory that has been incorporated into the Directory’s Web
Site.
3.3
Conversion Due Dates . For each Directory, Publisher will
deliver the Directory Content to YPS in accordance with the
delivery schedule provided, or to be provided, in the Directory
Conversion Schedule. Upon written notice to YPS, Publisher may
modify the delivery schedule for any of the Directories, provided
that Publisher complies with the minimum lead time requirements set
forth in this Agreement.
3.4
Conversion Programming . To facilitate the conversion of the
Directory Content to the Internet Format, YPS will develop one or
more software conversion programs (“Conversion
Utilities”) and/or modify the software programs utilized by
the Directory Infrastructure Systems to permit the conversion of
data from the format used by Publisher’s publishing systems
to the Internet Format. This conversion of the Directory
Content, including the Conversion Utilities, shall conform to the
standards, and be completed within the time deadlines, specified in
the Directory Conversion Schedule. Upon timely and
satisfactory completion of the Conversion Utilities, YPS shall be
entitled to bill Publisher for the one-time Initial Conversion
Set-up Fee specified in the Project Compensation Schedule attached
to this Agreement as Exhibit G.
3.5
Designation of Directories .
3.5.1
Initial Directories . The Parties agree that the July 2003
publication issue of Publisher’s Las Vegas, Nevada Sprint
Yellow Pages telephone directory will be the first of the
Directories subject to this Agreement. During the first year of
this Agreement’s term, Publisher at its discretion may from
time to time designate publication issues or other directories it
publishes as Directories subject to this Agreement; Publisher shall
make its designation by notifying YPS in writing of any such
Directories.
3.5.2
IYP Plan . On or before the expiration of the first year of
this Agreement’s term, Publisher shall develop and provide to
YPS an Internet Yellow Pages Plan (the “IYP Plan”)
consistent with the terms of this Agreement, which will provide a
comprehensive designation of the publication issues of directories
it publishes as Directories subject to this Agreement. In
developing the IYP Plan, Publisher shall have the right to
designate anywhere from none to all of its directory publications
as Directories subject to this Agreement. The Directories
designated in the IYP Plan shall include the Directories previously
designated as subject to this Agreement by Publisher; provided
however that Publisher may elect not to include any such
Directories for which YPS has not yet commenced providing the
products and services contemplated herein. Publisher shall commit
to implementing the products and services provided for in this
Agreement that are identified in the IYP Plan for a minimum of two
full publication cycles of each Directory designated in the Plan
(inclusive of any publication cycles already commenced or completed
with respect to Directories previously made subject to this
Agreement), subject to Publisher’s right to substitute
Directories as provided herein.
3.5.3
Additional and Substitute Directories . After submission of
the IYP Plan, Publisher, at any time during the remaining term of
this Agreement, may add other directories published by Publisher
to, or substitute any such directories for one or more of, the
Directories designated in the IYP Plan, provided the substitution
of Directories does not result in a material decrease in the
compensation payable to YPS pursuant to this Agreement. Publisher
shall make such additions or substitutions by providing YPS with
written notification thereof.
3.5.4
Information Required; Limitations on Designations .
Publisher will provide YPS with the Print Delivery Start Date for
each issue of each Directory designated, added or substituted by
Publisher pursuant to written notifications provided by Publisher
to YPS or as part of the IYP Plan submitted to YPS in accordance
with the foregoing provisions. The Print Delivery Start Dates and
other applicable production deadlines established by Publisher will
be added to the Directory Conversion Schedule and YPS thereafter
shall be obligated to provide the products and services
contemplated by this Agreement with respect to all such
Directories. Notwithstanding the Publisher’s discretion to
designate, add and substitute Directories as subject to this
Agreement, the designation, addition or substitution of any
Directory that in effect would extend the term of this Agreement
beyond December 31, 2006 may be made only upon the mutual, written
agreement of the Parties.
3.5.5
Minimum Lead Time and Performance Deadlines . For each
Directory, Publisher shall provide YPS with the minimum lead times
specified in this Section, and YPS shall meet the performance
deadlines required hereby and by other provisions of this
Agreement, unless otherwise agreed by the Parties.
The Parties shall cooperate in good
faith in making adjustments to the lead time and performance
deadline requirements for each Directory, as necessary to
coordinate YPS’s delivery of the Final Version of each Web
Site with the printing and distribution schedules of the
corresponding Directory. The minimum lead time and performance
deadlines for each Directory are as follows:
(a) Publisher will provide YPS with
notification of the designation, addition or substitution of any
Directory made subject to this Agreement at least sixty (60) days
prior to the Directory’s Print Delivery Start Date, except
for Directories made subject to this Agreement pursuant to an
exercise of Publisher’s First Option Right in accordance with
Section 10.8 of this Agreement;
(b) Publisher will provide YPS with
notification of any change in the Print Delivery Start Date for
each Directory at least fifteen (15) days prior to the changed
Print Delivery Start Date;
(c) The Parties will use
commercially reasonable efforts to complete the development of Web
Site Specifications for each Web Site at least thirty (30) days
prior to the applicable Print Delivery Start Date;
(d) YPS will complete the conversion
of each Directory and host the Beta Version of the Web Site
relating thereto within ten (10) days of Publisher’s delivery
of all of the Directory Content of such Directory.
4.
Web Site Development and Delivery . YPS will provide the
following products and services to the Publisher to facilitate the
placement of the Directories on one or more Web Sites developed for
publication by YPS:
4.1
Web Site Development . YPS shall develop for Publisher a Web
Site dedicated to each of the Directories converted to the Internet
Format. Each Web Site shall be developed by YPS in accordance with
the specifications and requirements to be developed by the Parties
for that Web Site, which among other things shall graphically and
textually illustrate the Web Pages to be incorporated into the Web
Site (including images and graphics) and the functionality
Publisher requires between (a) multiple Web Pages, (b) each Web
Page and Internet users, and (c) the Web Site and other Web Sites
on the World Wide Web (the “Web Site Specifications”).
Without limiting the generality of the forgoing, each Web Site will
include, or incorporate the features of, the PageBoss Product, and
the ListBoss Product. The Web Site Specifications for each Web Site
shall be consistent with the general specifications and
requirements set forth in Exhibit B to the Agreement (the
“General Web Site Specifications”).
4.2
Acceptance Testing and Acceptance . YPS shall host on its
Internet server a Beta Version of each Web Site for
Publisher’s inspection and testing over
the Internet on or before the Print
Delivery Start Date for the Directory identified in the applicable
Web Site Specifications. The Beta Version shall conform to, and
comply with, the Web Site Specifications applicable to that Web
Site. Access to the Beta Version will be limited to Publisher and
will be password protected. For each Web Site, Publisher shall
perform a complete inspection and testing of all aspects of the
Beta Version. Publisher shall indicate its acceptance of the Beta
Version in writing or Publisher shall request modifications to the
Beta Version which shall be consistent with the Web Site
Specifications. YPS shall incorporate Publisher’s requested
modifications into the Web Site after consultation with
Publisher’s Project Manager. Upon the satisfactory
incorporation of Publisher’s requested modifications into the
Web Site, Publisher shall indicate its acceptance of the Beta
Version in writing. The Parties shall use commercially reasonable
efforts to modify and complete acceptance of the Beta Version
within five (5) days after the initial hosting thereof on
YPS’s Internet server.
4.3
Delivery . YPS’s delivery of Publisher’s Final
Version of the Web Site for each Directory shall consist of
YPS’s posting of Publisher’s Web Site to YPS’s
Internet server for use on the World Wide Web. The delivery of the
Final Version shall be made and completed on or before the
applicable Directory Delivery Start Date. Upon delivery, YPS shall
be entitled to bill Publisher for the applicable Annual Directory
Fee specified in the Project Compensation Schedule.
4.4
Duration . Each Web Site will be hosted pursuant to the
terms of this Agreement and will be available on the World Wide Web
(referred to herein as “duration”) throughout the
publication cycle of the Directory to which the Web Site relates.
Accordingly, modifications to the Web Sites may be required during
their duration to correct or update live links to web sites of
Publisher’s advertising customers, live links within Web
Portals, Directory Content, and other content included in the Web
Site. Publisher may make these modifications through the use of the
programs provided by YPS. Publisher also may require certain Web
Site modification services from YPS, which shall be provided by YPS
in accordance with the Modification Services Standards set forth in
the Web Site Specifications. These modification services will be
provided in consideration for the fees specified in the Project
Compensation Schedule.
5.
Development and Support of Web Portals .
5.1
Development . For each Web Site, YPS will create one or more
Web Portals (as directed by Publisher), the content of which will
consist primarily of an interactive community guide for the market
area covered by the Directory to which the Web Site relates. Each
Web Portal will be branded with Publisher’s brands and/or
marks, including Publisher’s trade names, logos, color
schemes, and other trade dress, in accordance with the Web Site
Specifications established for each Web Site and with
Publisher’s direction concerning the use of its brands and
marks. Publisher will review and approve the use of
Publisher’s brands and marks for each such Web Site as part
of its review and testing of the Beta Version
for that Web Site. Each Web Portal
shall function in accordance with the applicable functionality
standards set forth in the Web Site Specifications and will be
submitted to Publisher for inspection and testing as part of the
Beta Version for the Web Site to which the Web Portal relates.
Without limiting the generality of the foregoing, each Web Portal
will include, or incorporate the features of, the CityBoss
Product.
5.2
YPS – Provided Content . YPS will provide Basic
Content for the Web Portals. The available items of Basic Content,
which are identified and described in the Web Site Specifications,
may be modified from time to time by the mutual agreement of the
Parties. Publisher shall select the Basic Content for each Web
Portal in conjunction with the development of Web Site
Specifications for each Web Site. The Basic Content will be
provided to Publisher at no additional charge. YPS also will make
available to Publisher the Transactional Content and Additional
Content identified and described in the Web Site Specifications.
The Additional Content and Transactional Content will be provided
upon the terms specified in the Web Site Specifications and upon
such other terms as are agreed to in writing by the Parties. Each
Party acknowledges that the specific terms and conditions governing
the provisioning of the Transactional Content will be negotiated
after the Effective Date of this Agreement. These terms and
conditions shall be expressed in a written addendum to this
Agreement.
5.3
Support . YPS shall maintain each Web Portal for the
duration of the Web Site to which the Web Portal relates. This
maintenance will include, without limitation, maintaining live
links to other web sites on the World Wide Web that are fully
functional and content appropriate. YPS shall be responsible for
making any necessary arrangements with such other web sites for the
display of appropriate and timely Basic Content, Transactional
Content, and Additional Content included in the Web Portal.
Publisher shall have no responsibility for, or obligation arising
from, any such arrangement to the extent it relates to content
provided by YPS.
5.4
Publisher-Provided Content . Publisher shall have the right
to add or make changes to the content of any Web Site, including
any Web Portal, and to incorporate web features and products
provided by other vendors into any of the Web Sites and Web
Portals, provided such changes and incorporated products are
compatible with the functionality standards applicable to that Web
Portal. Any such Publisher-provided content will be incorporated
into the Web Portal by YPS based on the fees, if any, specified in
the Project Compensation Schedule.
5.5
Nested Web Portals . Publisher shall have the right to
require the development of Web Portals that serve as the initial
Web Page for more than one Directory (the “Anchor Web
Portal”) and secondary Web Portals for each such Directory,
which can be accessed through the Anchor Web Portal.
Additionally,
Publisher may require that YPS
configure Web Portals for various Directories in other ways as
Publisher reasonably deems necessary or desirable.
6.
Web Hosting . YPS shall provide comprehensive web hosting
and related services in support of each Web Site throughout the
publication cycle of each Directory to which the Web Site relates
upon the following terms:
6.1
YPS Internet Server . YPS shall store Publisher’s Web
Sites on YPS’s Internet servers or the Internet servers of
YPS’s subcontractors (collectively, “YPS’s
Internet servers”). YPS’s Internet servers shall meet
and be maintained in accordance with the Internet Server and
Connectivity Standards set forth in the Web Hosting Specifications
attached as Exhibit C to this Agreement.
6.2
Connectivity . YPS will maintain, and cause its
subcontractors and affiliates to maintain, a dedicated, redundant
connection to the Internet, which will be capable of not less than
a T1 transmission rate.
6.3
Availability . YPS shall maintain the Directory
Infrastructure Systems and, except for regularly scheduled
maintenance, shall keep them in continuous operation. If the
Directory Infrastructure Systems experience Downtime (as defined in
the Web Hosting Specifications) that has a continuous duration of
more than one (1) hour (each such occurrence of Downtime is
referred to as a “Significant Downtime Event”) or for
more than a cumulative period of one hour during any given calendar
month and the Downtime is the result of a Directory Infrastructure
Systems failure, then YPS shall credit to Publisher [***] of the
Monthly Maintenance Fee for each Significant Downtime Event and for
each hour of cumulative Downtime. Any such credit shall be applied
during the next month’s billing cycle and shall not exceed
the total amount of the Monthly Maintenance Fee applicable to that
billing cycle. This credit shall be in addition to any remedies
available to Publisher for a material breach of this Agreement. YPS
immediately shall report to Publisher any occurrence of Downtime of
which YPS becomes aware. Such reports shall be made by email and/or
telephone calls, as directed by Publisher.
6.4
Security . YPS shall take commercially reasonable steps to
prevent security breaches in YPS’s Internet servers’
interaction with Publisher and in YPS’s Internet
servers’ interaction with resources or users outside of any
firewall that is implemented on YPS’s Internet servers. Such
steps at a minimum will include the security measures and systems
specified in the Web Hosting Specifications. YPS shall immediately
notify Publisher of any Significant Security Breach (as defined in
the Web Hosting Specifications) and shall implement remedial
measures to alleviate Significant Security Breaches within the time
frames and in accordance with the requirements set forth in the Web
Hosting Specifications.
6.5
Backup . All data files associated with the core YPS product
suite, including ListBoss, PageBoss, and CityBoss products, shall
be archived by YPS every seven (7) days in their entirety. This
does not include real-time data provided by third-party vendors,
including but not limited to weather, horoscopes, stock quotes,
etc. Incremental archives of Web Site data files shall be completed
every twenty-four (24) hours. YPS will use commercially reasonable
efforts to restore Web Site data files within six (6) hours from
the time YPS becomes aware or is notified of any Web Site data file
corruption. Each Party shall notify the other Party immediately
upon becoming aware of a Web Site data file corruption. In the
event any Web Site experiences a Downtime Event (as defined in the
Web Hosting Specifications) caused by a Web Site data file
corruption, Publisher shall receive credit or credits against the
Monthly Maintenance Fee as specified in Section 6.3 of this
Agreement.
6.6
Disaster Recovery . YPS shall maintain a disaster recovery
program for the Directory Infrastructure Systems that is consistent
with YPS’s current Information Systems Contingency Plan
attached to the Web Hosting Specifications. Additionally, YPS shall
maintain, or cause its subcontractors to maintain, redundant
Internet server sites as part of its disaster recovery
program.
6.7
Data Archival . At Publisher’s option, YPS will work
with Publisher to develop a methodology for archiving the Web Sites
or any portions thereof designated by Publisher, and YPS will
provide services in support of any such archival. The Parties shall
develop the methodology and standards for any such archival
consistent with commercially reasonable standards. YPS shall be
entitled to reimbursement for the reasonable costs associated with
the provision of services in support of the archival, as provided
in the Project Compensation Schedule. The archival methods,
standards, and compensation shall be documented in writing and
signed by both Parties.
6.8
Maintenance . YPS shall provide comprehensive, ongoing
maintenance of each Web Site throughout the publication cycle of
the Directory to which the Web Site relates, which shall include
the maintenance services specified in the Regular
Maintenance/System Availability Requirements identified in the Web
Hosting Specifications. As part of ongoing maintenance, YPS shall
correct, or cause to be corrected, any defects in the Directory
Infrastructure Systems that negatively impact system availability
or usability, including defects in the Rendering Programs (as
defined herein) and corruption of any data files related to the Web
Sites, in accordance with the Regular Maintenance/System
Availability Requirements. Additionally, YPS will provide technical
support and sales customer service support in accordance with the
Regular Maintenance/System Availability Requirements. Unless
otherwise provided in the Project Compensation Schedule, these
maintenance services will be provided at no additional charge to
Publisher.
6.9
Enhancements and Upgrades . Throughout the term of this
Agreement, YPS will make available and provide any enhancements and
upgrades to the products and services provided by YPS pursuant to
this Agreement that are (i) required by the Enhancement and Upgrade
Specifications attached to this Agreement as Exhibit D, or (ii) are
made generally available to YPS’s customers. Upon thirty (30)
days notice from YPS, Publisher will be responsible for any
necessary acceptance testing of upgrades and enhancements prior to
implementation by YPS. The products and services for which such
enhancements and upgrades will be provided shall include, without
limitation, the ListBoss Product, the PageBoss Product and the
CityBoss Product, as well as the Rendering Programs. The Parties
acknowledge that YPS’s listings manager software, which
supports the ListBoss Product, has not been fully developed for use
with the PageBoss Product and will not be offered to YPS’s
customers until the summer of 2003. Until such development is
completed, YPS will promptly perform any list management changes
Publisher desires to make in the PageBoss Product at no additional
charge to Publisher. YPS shall provide this PageBoss Product
functionality enhancement to Publisher at the same time it is made
available to YPS’s other customers, but in no event later
than October 1, 2003. Publisher acknowledges that enhancements may
not be made “retroactively” to existing online
publications but would be implemented during the next issue
activation online.
6.10
Periodic Reports and Reviews . YPS shall provide Publisher
with periodic reports relating to each Web Site, including the
following:
6.10.1
Monthly Systems Availability Report . YPS shall provide a
Monthly Systems Availability Report to Publisher on the first
Tuesday of each calendar month, which shall include the following
information and data:
Daily System Utilization (CPU,
memory) and Availability (%)
Daily Network (LAN/WAN) Utilization
and Availability (%)
Identify hardware and software
upgrades
Identify defects to
software
Identify and explain any system
downtime
System Intrusion
Statistics
6.10.2
Usage and Tracking Reports . The Directory Infrastructure
Systems will provide real-time, interactive Publisher access to
tracking reports for Web Site activity. The statistical package
provided by YPS through this interactive access will include the
Web Site usage measures specified in the Web Hosting
Specifications. The Web Site usage measures will be provided in the
format or formats required by the Web Hosting Specifications and
shall be accessible to Publisher at all times during which the
Directory Infrastructure Systems are available for Internet
access.
6.11
Other Web Hosting Services . YPS shall provide and/or make
available to Publisher the following, additional web hosting
services. To the extent such services are provided at an additional
charge, as specified in the Project Compensation Schedule,
Publisher will not be obligated to purchase these additional web
hosting services.
6.11.1
Web Site Traffic Optimization . YPS will develop
Publisher’s Web Sites based on the most important HTML
elements for basic web traffic optimization. These include but are
not limited to the “web page title”, “keyword
meta-tag”, and “description meta-tag” page
elements. YPS will include the appropriate page elements for each
web page as mutually agreed upon by YPS and Publisher. YPS will
submit each of the Web Portals to leading Internet search engines,
including without limitation those Internet search engines
identified in the Web Hosting Specifications. YPS from time to time
will make “pay for placement” and other promotional
programs available to Publisher for an additional charge. These
programs will be designed to maximize the number of users accessing
the Web Sites and are generally described in the Web Hosting
Specifications.
6.11.2
Mapping . For each Web Site, YPS will offer Publisher the
option to geo-code substantially all of the addresses in the white
and yellow pages listings in the Directory to which the Web Site
relates. Upon completion of the geo-coding, YPS’s software
will allow users accessing the Web Site to “click on” a
specific address to activate a pop-up window which displays a map
showing the exact location of that listing within the
Directory’s geographic coverage area. This service will be
provided in accordance with the Mapping Specifications set forth in
the Web Hosting Specifications and for the fees specified in the
Project Compensation Schedule. Publisher acknowledges that
geo-coding does not ensure that 100% of all addresses will be
linked to a map. For example, P.O. Boxes cannot be
geo-coded.
6.11.3
Directory Tabs . At Publisher’s option, each Directory
will be presented on the Web Site to which it relates with Web
Pages that include (i) three large tabs for white pages, yellow
pages and an index, and (ii) an “A to Z” alpha tab bar.
These Web Page features will be made available to Publisher at no
additional charge in accordance with the Web Site Specifications.
YPS shall make available to Publisher additional tab designs and
other, related design features for an additional fee, as specified
in the Project Compensation Schedule.
6.11.4
Hyper-Links and Iconic Buttons . At Publisher’s
option, web site and email links that appear in Directory Content
will be made “live” permitting users to click on such
links to visit other web sites on the World Wide Web or send email
over the Internet. Additionally, cross
references and anchor listings will
be “hyper-linked” so that users can jump to other
related classifications and/or view display advertisements in a
Publisher-branded pop-up window in the PageBoss version. These
options will be provided by YPS for the fee specified in the
Project Compensation Schedule and automatically applied to the
Directory Content. At Publisher’s direction, YPS will
manually enable or disable web and email links appearing in display
or in-column advertisements for an additional fee, which is
specified in the Project Compensation Schedule. Publisher shall
have the right to exclude certain types of advertising or certain
headings from eligibility for live links or web buttons. Publisher
will provide excluded advertising category lists and guidelines to
YPS, which YPS will implement immediately. These lists and
guidelines may be modified by Publisher at any time during the term
of this Agreement.
6.11.5
Coupons and Banner Ads . At Publisher’s option, YPS
shall provide Publisher with Internet access to YPS’s online
coupon and banner advertising management products for
Publisher’s use in connection with the creation or
modification of any of the Web Sites. The software utilized to
provide these products shall be deemed a part of the software
package provided by YPS. The fees, if any, applicable to
Publisher’s use of these products are specified in the
Project Compensation Schedule.
7.
Training . At Publisher’s option, YPS shall provide
on-site training services to Publisher at a location designated by
Publisher. YPS will provide two days of on-site initial training
per sales office for Publisher’s senior managers, trainers,
sales representatives, sales managers and marketing team at no
charge, other than direct expenses reasonably incurred by YPS in
connection with providing the training services (e.g., lowest cost
airfare and reasonably incurred hotel and meal expenses). The
training services provided by YPS shall include instruction and
training materials for the following products and services: the
ListBoss Product, PageBoss Product, CityBoss Product; Internet
Yellow Pages infrastructure, functionality and available
third-party products; and preparation and presentation skills for
Internet Yellow Pages products, including role play and objection
response. At Publisher’s option, YPS will provide (i)
additional training (both in-field and classroom training) for
Publisher’s personnel, including without limitation
Publisher’s sales representatives, and (ii) post training
consulting services. These additional services will be provided for
the fees and charges listed in the Project Compensation Schedule.
To the extent YPS provides Publisher with any training materials,
such as training manuals, as part of the training services provided
by YPS, YPS hereby grants Publisher a non-exclusive, royalty-free
license to use those materials during the term of this Agreement.
Publisher shall be limited to incorporating the YPS-provided
training materials into Publisher’s internal training
programs and materials relating to the products or services
provided under this Agreement. Publisher shall not distribute or
make such materials available to any person or entity other than
the employees and authorized contractors of Publisher or its
affiliates, and Publisher will take reasonable steps to protect
those materials as the intellectual property of YPS. YPS
represents and warrants that those
materials, and the use of them as contemplated by this Agreement,
will not infringe upon the rights of others, including without
limitation others’ Intellectual Property Rights.
8.
Permitted Use of Software Programs and Utilities To Render
Websites .
8.1
License for Permitted Use . YPS hereby grants to Publisher a
non-exclusive, worldwide, royalty-free license to use YPS’s
proprietary software programs utilized to render the ListBoss
Product, the PageBoss Product, and the CityBoss Product, and all
other software programs and utilities used or necessary to render
the Web Sites for the purpose of accessing, rendering, testing, and
modifying the Web Pages, Web Portals and the Directory Content;
provided, however, that Publisher’s exercise of this license
shall commence only upon the occurrence of one or more of the
Triggering Events, as defined below (the “Permitted
Use”). These software programs and utilities collectively are
referred to in this Agreement as the “Rendering
Programs.” The license granted hereby shall end upon the
expiration of the last publishing cycle of the Directories that are
published during the term of this Agreement and may not be assigned
or otherwise transferred to any party other than the successors or
assigns of Publisher under this Agreement that are permitted
hereby.
8.2
Warranties . YPS represents and warrants that, upon delivery
of the Rendering Programs to Publisher, (i) the Rendering Programs
will fully support the then-existing and active Web Sites and the
provision of the web hosting services required by this Agreement to
support those Web Sites, (ii) the Rendering Programs and the
Permitted Use of the Rendering Programs will not infringe upon the
rights of others, including without limitation their Intellectual
Property Rights, (iii) the Rendering Programs will be free from
programming errors and material defects in operational performance,
and (iv) the Rendering Programs will be free from authorization
codes, viruses, disabling programming codes, instructions, or other
contaminants, including any codes or instructions that can access,
modify, damage or disable the computer systems or data of Publisher
or other parties that access the Web Sites for their intended
use.
8.3
Third Party Software . If any part of the Rendering Programs
(or any updates, upgrades or revisions thereto) to be delivered or
otherwise made available to Publisher under this Agreement is
licensed to YPS by a third party software supplier, then, to the
extent permitted by YPS’s third-party license, Publisher
hereby is granted a sublicense to the third party software for the
Permitted Use, subject to terms and restrictions consistent with
those contained in this Agreement that apply to the Rendering
Programs. The license granted hereby to Publisher shall end upon
the expiration of the last publishing cycle of the Directories that
are published during the term of this Agreement and may not be
assigned or otherwise transferred to any party other than the
successors or assigns of Publisher under this Agreement that are
permitted hereby. To the extent YPS is not permitted to sublicense
any such software to Publisher, YPS and Publisher
will use commercially reasonable
efforts to secure a license for the Publisher’s use of that
software for the Permitted Use. All third party software and/or
software licenses necessary for the operation and use of the Web
Sites and the products and services provided by YPS pursuant to
this Agreement are identified in the Third Party Software List
attached to this Agreement as Exhibit E.
8.4
Software Escrow .
8.4.1
Deposit of YPS Software Programs . Within ninety (90) days
of the Effective Date (or wi