EXECUTION VERSION
SERVICES AGREEMENT
This Services Agreement (this “
Agreement ”), dated as of October 12, 2009, is entered
into by and between ACN, Inc., a Michigan corporation (“
ACN ”), and WorldGate Communications, Inc., a Delaware
corporation (“ WorldGate ”). Each of ACN and
WorldGate are sometimes hereinafter referred to as a “
Party ” and collectively as the “ Parties
.”
WITNESSETH:
WHEREAS, in connection with certain commercial
and other relationships between WorldGate and ACN, ACN desires to
provide, and WorldGate desires to receive, and WorldGate
desires to provide, and ACN desires to receive, certain products
and services, that each may provide or receive from the other from
time to time, on such terms and conditions as set forth
herein.
NOW THEREFORE, in consideration of the premises
and the mutual covenants and agreements contained herein and for
other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the Parties agree as
follows:
ARTICLE I
AGREEMENT TO PROVIDE PRODUCTS AND
SERVICES
1.1
Definitions . When used in this Agreement, the
following terms shall have the meanings assigned to them in this
Section 1.1.
(a) “
ACN Entities ” means ACN and its direct or indirect
subsidiaries.
(b) “
Loss ” means any and all liabilities, damages, claims,
losses, charges, fines, actions, suits, proceedings, deficiencies,
taxes, interest, penalties and reasonable costs and expenses
(including without limitation reasonable attorney’s fees and
disbursements).
(c) “
Provider ” means a WorldGate Entity or an ACN Entity,
as the case may be, when such party is providing Services (as
defined below) pursuant to the terms of this Agreement.
(d) “
Recipient ” means a WorldGate Entity or an ACN Entity,
as the case may be, when such party is receiving Services pursuant
to the terms of this Agreement.
(e) “
Related Persons ” mean directors, officers, employees,
representatives, members, shareholders, partners, attorneys,
accountants, agents, heirs, successors and assigns.
(f)
“
WorldGate Entities ” means WorldGate and its direct or
indirect subsidiaries.
1.2 The
ACN Entities shall provide to the applicable WorldGate Entity the
products and services set forth on Annex A hereto (the “
ACN Services ”). Annex A may be amended
from time to time to add any additional products or services
reasonably requested by WorldGate (in which event such products or
services shall be added as ACN Services subject to the terms and
conditions of this Agreement) or to modify or delete ACN
Services. Product and service upgrades and improvements
that the ACN Entities provide to its own internal organization
shall be made available to the WorldGate Entities to the extent
that the Parties mutually agree upon the price of any such upgrade
or improvement.
1.3 The
WorldGate Entities shall provide to the applicable ACN Entities the
products and services set forth on Annex B hereto (the “
WorldGate Services ” and together with the ACN
Services, the “ Services ”). Annex B may be
amended from time to time to add any additional products or
services reasonably requested by ACN (in which event such products
or services shall be added as WorldGate Services subject to the
terms and conditions of this Agreement) or to modify or delete
WorldGate Services. Product and service upgrades and
improvements that the WorldGate Entities provide to its own
internal organization shall be made available to the ACN Entities
to the extent that the Parties mutually agree upon the price of any
such upgrade or improvement.
1.4 The
Parties have set forth on Annex A and Annex B the time period
during which the Services will be provided (if different from the
term of the Agreement as set forth in Section 3.1), a description
of the Service to be provided, the fee, if any, for such Service
(the “ Applicable Fee ”), which shall not be
greater than the good faith estimate of fair market value for such
Service as determined by the mutual consent of the Parties, and any
other terms applicable thereto.
1.5 Each
Provider shall provide the Services with the same degree of skill,
attention and care as it exercises in performing the same or
similar services for itself. Except as set forth in this Section
1.5 and as explicitly provided in any Annex to this Agreement, no
Provider makes any warranties, express or implied, with respect to
the Services to be provided by such Provider pursuant to this
Agreement.
1.6 Except
as set forth in any Annex to this Agreement, all employees and
representatives of the Provider shall be deemed for purposes of all
compensation and employee benefits matters to be employees or
representatives of such Provider and not employees or
representatives of the Recipient. Except as set forth in
any Annex to this Agreement, in performing the Services, such
employees and representatives shall be under the direction, control
and supervision of the Provider (and not the Recipient) and the
Provider shall have the sole right to exercise all authority with
respect to the employment (including termination of employment),
assignment and compensation of such employees and
representatives.
1.7 Nothing
in this Agreement shall preclude a Recipient from obtaining, in
whole or in part, services of any nature that may be obtainable
from the Provider, from its own employees or from providers other
than the Provider.
1.8 In
providing the Services, the Provider, as it deems necessary or
appropriate in its reasonable judgment, may (a) use the personnel
of the Provider and (b) employ the services of third parties to the
extent such third party services are routinely utilized to provide
similar services to other businesses of the Provider or are
reasonably necessary for the efficient performance of any of such
Services. The Provider will only employ the services of third
parties who have entered into non-disclosure agreements that
obligate such third parties to maintain the confidentiality of the
Recipient’s confidential information and that prohibit the
third party from using such confidential information for any
purpose other than in connection with providing the Services. The
Recipient may retain at its own expense its own consultants and
other professional advisers.
1.9 If
there is an unavoidable conflict between the immediate needs of the
Provider and those of the Recipient as to the use of or access to a
particular Service to be provided by the Provider, the Provider
shall have the right, in its sole discretion, to establish
reasonable priorities, at particular times and under particular
circumstances, as between the Provider and the Recipient. In any
such situation, the Provider shall provide notice to the Recipient
of the establishment of such priorities at the earliest practicable
time.
1.10 The
Recipient shall, in a timely manner, take all such actions as may
be reasonably necessary or desirable in order to enable or assist
the Provider in the Provider’s provision of Services,
including providing necessary information and specific written
authorizations and consents, and the Provider shall be relieved of
its obligations hereunder to the extent that the Recipient’s
failure to take any such action renders performance by the Provider
of such obligations unlawful or impracticable.
ARTICLE II
Compensation;
Payment.
2.1 As
consideration for the provision of the Services, the Recipient
shall, for each Service performed, pay the Provider the Applicable
Fee for such Service set forth in Annex A or Annex B, as the case
may be. In addition to the Applicable Fee, the Provider shall also
be entitled to reimbursement from the Recipient upon receipt of
reasonable supporting documentation for all reasonable and
necessary out-of-pocket expenses incurred in connection with the
Provider’s provision of the Services that are not included as
part of the Applicable Fee (“ Expenses
”). In the event the Service is terminated, the
Applicable Fee will be prorated for the number of days of Service
received in the calendar month (based on a thirty day month) in
which the Service is terminated.
2.2 Annex
A or Annex B, as the case may be, will set forth the timing for the
submission of invoices for the Applicable Fee and Expense for any
Services and the payment terms applicable to each such
invoice. Each invoice shall include a summary list of
the previously agreed upon Services for which there is an
Applicable Fee together with such documentation as may reasonably
be required by the Recipient to verify the amount of any Expenses
and that such Expenses were incurred in connection with providing
the Services. Payment of all invoices in respect of
Services and Expenses shall be made by check or electronic funds
transmission in U.S. Dollars. All payments shall be made to the
account designated in the invoice by the Provider to the
Recipient.
ARTICLE III
Term; Termination.
3.1 Subject
to the further provisions of this Article III and except as
expressly provided with respect to a specific Service in Annex A or
Annex B, this Agreement shall commence on the date first set forth
above and terminate, unless renewed pursuant to the following
sentence, one (1) year thereafter. This Agreement will
automatically renew for successive one-year terms, unless one party
delivers to the other party a notice of its intention to terminate
this Agreement not less than sixty (60) days prior to the end of
the then-current term.
3.2 Notwithstanding
anything to the contrary contained herein or in Annex A or Annex B,
the Recipient may terminate any individual Service on a
Service-by-Service basis (and/or location-by-location basis where
an individual Service is provided at multiple locations of
Recipient) upon prior written notice to the Provider identifying
the particular Service (or location) to be terminated and the
effective date of termination, which date shall be not less than
thirty (30) days after receipt of such notice.
3.3 This
Agreement may be terminated as to all of the Services prior to the
expiration of the term of this Agreement as set forth in Section
3.1, upon written notice as set forth below:
(a) by
the Provider, if the Recipient fails to pay any invoice within
ninety (90) days following the date when payment of such invoice is
due unless the Recipient is disputing such invoice in good faith;
or
(b) by
either Party, if the other Party commits a material breach of any
provision of this Agreement and such material breach continues for
a period of thirty (30) days following a written request to cure
such breach.
3.4 Following
any termination of this Agreement, each Provider shall cooperate in
good faith with the Recipient to transfer records and take all
other actions reasonably requested by the Recipient to enable the
Recipient to make alternative arrangements for the provision of
products or services substantially consistent with the Services
provided pursuant to this Agreement.
3.5 Each
Recipient specifically agrees and acknowledges that all obligations
of the Provider to provide each Service for which the Provider is
responsible hereunder shall immediately cease upon the termination
of this Agreement. Upon the cessation of the Provider’s
obligation to provide any Service, the Recipient shall immediately
cease using, directly or indirectly, such Service (including any
and all software of the Provider or third party software provided
through the Provider, telecommunications services or equipment, or
computer systems or equipment).
3.6 Upon
termination of a Service with respect to which the Provider holds
books, records or files, including current or archived copies of
computer files, owned by the Recipient and used by the Provider in
connection with the provision of a Service to the Recipient, the
Provider will return all of such books, records or files as soon as
reasonably practicable; provided , however , that the
Provider may make a copy, at its expense, of such books, records or
files for archival purposes only.
ARTICLE IV
Liability and
Indemnity.
4.1 Each
Provider’s maximum liability to, and the sole remedy of, the
Recipient for breach of this Agreement or otherwise with respect to
Services is a refund of the price paid for the particular Service
or, at the option of the Recipient, a redelivery (or delivery) of
the Service, unless the breach arises out of the bad faith, gross
negligence, fraud or willful misconduct of the Provider.
4.2 The
Provider hereby agrees to indemnify, defend and hold the Recipient
and its Related Persons harmless from and against Losses incurred
by the Recipient, resulting from any demand, claim, lawsuit, action
or proceeding for a breach by Provider of any representation,
warranty, covenant or agreement contained in this Agreement
(including any Annex to this Agreement) or for bad faith, gross
negligence, fraud or willful misconduct of the
Provider. The Provider’s liability under this
Section 4.2 shall be subject to the provisions of Section
4.4.
4.3 The
Recipient hereby agrees to indemnify, defend and hold the Provider
and its Related Persons harmless from and against Losses incurred
by the Provider, resulting from any demand, claim, lawsuit, action
or proceeding relating to any such person’s conduct in
connection with the Provider’s provision of Services to the
Recipient under this Agreement, provided that such conduct was
expressly required by this Agreement or by the Recipient’s
direction and did not constitute bad faith, gross negligence, fraud
or willful misconduct or breach of this Agreement by the
Provider. The Recipient’s liability under this
Section 4.3 shall be subject to the provisions of Section
4.4.
4.4 Notwithstanding
anything in this Agreement or any Annex to the contrary, neither
the Provider nor the Recipient shall be liable for any special,
incidental or consequential damages of any kind whatsoever,
including but not limited to loss of profits, business
interruptions and claims of customers.
4.5
Notice Of Claims .
(a) ACN
agrees to notify WorldGate promptly in writing upon the receipt by
any ACN Entity of notice of any pending or threatened claim or
proceeding, including without limitation any audit or assessment
with respect to taxes, which arise out of, in connection with or
result from the activities contemplated hereby for which any
WorldGate Entity has agreed to indemnify any ACN Entity or their
respective Related Persons. ACN further agrees to
reasonably cooperate and assist and to instruct its employees,
counsel and advisors to reasonably assist the WorldGate Entities in
the defense of such claims or proceedings to the extent permitted
by applicable law. The WorldGate Entities shall be
entitled to participate, at its expense, in the defense of its
interest in any such claim or proceeding.
(b) WorldGate
agrees to notify ACN promptly in writing upon the receipt by any
WorldGate Entity of notice of any pending or threatened claim or
proceeding, including without limitation any audit or assessment
with respect to taxes, which arise out of, in connection with or
result from the activities contemplated hereby for which any ACN
Entity has agreed to indemnify any WorldGate Entity or their
respective Related Persons. WorldGate further agrees to
reasonably cooperate and assist and to instruct its employees,
counsel and advisors to reasonably assist the ACN Entities in the
defense of such claims or proceedings to the extent permitted by
applicable law. The ACN Entities shall be entitled to
participate, at its expense, in the defense of its interest in any
such claim or proceeding.
ARTICLE V
Miscellaneous.
5.1
Proprietary Information . Each Party agrees to maintain, and
shall cause its direct and indirect subsidiaries and its and their
Related Persons to maintain, the confidentiality of all non-public
information relating to the other Party, its direct and indirect
subsidiaries, its affiliates or any third party that may be
disclosed by a Party, its direct and indirect subsidiaries, its
affiliates or any third party to the other Party or its direct and
indirect subsidiaries in connection with the performance of the
Services hereunder and to use such information solely for the
purposes of providing or receiving the Services hereunder;
provided that , either Party or its direct and
indirect subsidiaries and its and their Related Persons may make
such disclosure if required by law or the rules of any securities
exchange or market. Each Party and its direct and
indirect subsidiaries shall retain the entire right, interest and
title to its proprietary information. No license under
any patent, copyright, trademark, other intellectual property right
or any application therefor, is hereby granted or implied by the
provision of Services to the Recipient.
5.2
Amendments and Waivers . Any provision of this
Agreement may be amended or waived if, and only if, such amendment
or waiver is in writing and is signed, in the case of an amendment,
by each Party to this Agreement, or in the case of a waiver, by the
Party against whom the waiver is to be effective. No failure or
delay by any Party in exercising any right or privilege hereunder
shall operate as a waiver thereof, nor shall any single or partial
exercise thereof preclude any other or further exercise thereof or
the exercise of any other right, power or privilege. To the maximum
extent permitted by Law, (a) no waiver that may be given by a Party
shall be applicable except in the specific instance for which it
was given and (b) no notice to or demand on one Party shall be
deemed to be a waiver of any obligation of such Party or the right
of the Party giving such notice or demand to take further action
without notice or demand.
5.3
Assignment . Neither this Agreement nor any of
the rights and obligations of the Parties hereunder may be assigned
by either of the Parties hereto without the prior written consent
of the other Party hereto, except that an assignment by operation
of law in connection