Exhibit 10.1
ROCKY MOUNTAIN CHOCOLATE FACTORY
FRANCHISE AGREEMENT
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Date:
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TABLE OF CONTENTS
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| 1. |
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PURPOSE |
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GRANT OF FRANCHISE |
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2.1. |
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Grant of Franchise |
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2.2. |
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Scope of Franchise Operations |
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| 3. |
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FRANCHISED LOCATION AND
DESIGNATED AREA |
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3.1. |
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Franchised Location |
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3.2. |
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Limitation on Franchise Rights;
Relocation |
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3.3. |
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Franchisor’s Reservation of
Rights |
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| 4. |
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INITIAL FEES |
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4.1. |
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Initial Franchise Fee |
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| 5. |
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DEVELOPMENT OF FRANCHISED
LOCATION |
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5.1. |
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Approval of Lease |
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5.2. |
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Conversion and Design |
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5.3. |
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Signs |
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5.4. |
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Equipment |
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5.5. |
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Electronic Communications |
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5.6. |
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Permits and Licenses |
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5.7. |
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Anti-Terrorism Representation |
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5.8. |
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Commencement of Operations |
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TRAINING |
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6.1. |
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Initial Training Program |
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6.2. |
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Length of Training |
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6.3. |
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Additional Training |
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| 7. |
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DEVELOPMENT
ASSISTANCE |
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7.1. |
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Franchisor’s Development
Assistance |
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| 8. |
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OPERATIONS MANUAL |
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8.1. |
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Operations Manual |
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8.2. |
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Confidentiality of Operations Manual
Contents |
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8.3. |
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Changes to Operations Manual |
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OPERATING ASSISTANCE |
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9.1. |
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Franchisor’s Services |
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9.2. |
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Additional Franchisor Services |
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| 10. |
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FRANCHISEE’S
OPERATIONAL COVENANTS |
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10.1. |
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Store Operations |
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ROYALTIES |
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11.1. |
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Monthly Royalty |
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11.2. |
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Gross Retail Sales |
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11.3. |
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Royalty Payments |
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11.4. |
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Authorization for Prearranged
Payments by Electronic Transfer |
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ADVERTISING |
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12.1. |
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Approval of Advertising |
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12.2. |
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Local Advertising |
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12.3. |
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Marketing and Promotion Fee |
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12.4. |
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Regional Advertising Programs |
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12.5. |
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Marketing Services |
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| 13. |
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QUALITY CONTROL |
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13.1. |
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Compliance with Operations
Manual |
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13.2. |
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Standards and Specifications |
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13.3. |
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Inspections |
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13.4. |
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Restrictions on Services and
Products |
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13.5. |
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Approved Suppliers |
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13.6. |
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Request to Change Supplier |
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13.7. |
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Approval of Intended Supplier |
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| 14. |
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TRADEMARKS, TRADE NAMES
AND PROPRIETARY INTERESTS |
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14.1. |
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Marks |
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14.2. |
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No Use of Other Marks |
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14.3. |
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Licensed Methods |
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14.4. |
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Effect of Termination |
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14.5. |
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Mark Infringement |
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14.6. |
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Franchisee’s Business Name |
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14.7. |
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Change of Marks |
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14.8. |
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Creative Ownership |
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14.9. |
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Non-Disparagement |
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| 15. |
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REPORTS, RECORDS AND
FINANCIAL STATEMENTS |
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15.1. |
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Franchisee Reports |
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15.2. |
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Annual Financial Statements |
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15.3. |
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Verification |
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15.4. |
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Books and Records |
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15.5. |
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Audit of Books and Records |
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15.6. |
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Failure to Comply with Reporting
Requirements |
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15.7. |
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Shopping Service |
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| 16. |
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TRANSFER |
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16.1. |
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Transfer by Franchisee |
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16.2. |
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Pre-Conditions to Franchisee’s
Transfer |
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16.3. |
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Franchisor’s Approval of
Transfer |
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16.4. |
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Right of First Refusal |
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16.5. |
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Types of Transfers |
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16.6. |
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Transfer by the Franchisor |
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16.7. |
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Franchisee’s Death or
Disability |
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| 17. |
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TERM AND EXPIRATION |
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17.1. |
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Term |
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17.2. |
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Continuation |
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17.3. |
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Rights Upon Expiration |
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17.4. |
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Exercise of Option for Successor
Franchise |
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17.5. |
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Conditions of Refusal |
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ii
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| 18. |
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DEFAULT AND
TERMINATION |
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18.1. |
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Termination by Franchisor —
Effective Upon Notice |
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18.2. |
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Termination by Franchisor —
Thirty Days Notice |
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18.3. |
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Franchisor’s Remedies |
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18.4. |
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Right to Purchase |
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18.5. |
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Obligations of Franchisee Upon
Termination or Expiration |
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18.6. |
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State and Federal Law |
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| 19. |
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BUSINESS
RELATIONSHIP |
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19.1. |
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Independent Businesspersons |
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19.2. |
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Payment of Third Party
Obligations |
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19.3. |
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Indemnification |
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| 20. |
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RESTRICTIVE
COVENANTS |
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20.1. |
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Non-Competition During Term |
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20.2. |
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Post-Termination Covenant Not to
Compete |
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20.3. |
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Confidentiality of Proprietary
Information |
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20.4. |
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Confidentiality Agreement |
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INSURANCE |
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21.1. |
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Insurance Coverage |
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21.2. |
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Proof of Insurance Coverage |
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| 22. |
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MISCELLANEOUS
PROVISIONS |
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22.1. |
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Governing Law/Consent to Venue and
Jurisdiction |
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22.2. |
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Cumulative Rights |
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22.3. |
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Modification |
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22.4. |
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Entire Agreement |
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22.5. |
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Delegation by the Franchisor |
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22.6. |
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Effective Date |
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22.7. |
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Review of Agreement |
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22.8. |
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Attorneys’ Fees |
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22.9. |
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Injunctive Relief |
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22.10. |
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No Waiver |
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22.11. |
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No Right to Set Off |
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22.12. |
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Invalidity |
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22.13. |
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Notices |
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22.14. |
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Payment of Taxes |
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22.15. |
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Acknowledgement |
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EXHIBITS
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I.
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Addendum to Franchise Agreement
— Location Approval |
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II.
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Personal Guaranty |
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III.
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Statement of Ownership |
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IV.
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Addendum to Franchise Agreement
Related to the Authorization of Prearranged Payments |
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V.
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Permit, License and Construction
Certificate
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VI.
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Confidentiality and Noncompetition
Agreement |
iii
ROCKY MOUNTAIN CHOCOLATE FACTORY, INC.
FRANCHISE AGREEMENT
THIS AGREEMENT (the “
Agreement ”) is made this
day of
, 20 , by and between ROCKY
MOUNTAIN CHOCOLATE FACTORY, INC., a Colorado corporation, located
at 265 Turner Drive, Durango, Colorado 81303 (the “
Franchisor ”) and
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located at
(the “ Franchisee ”), who, on the basis of the
following understandings and agreements, agree as follows:
1.
PURPOSE
1.1. The Franchisor has
developed methods for establishing, operating and promoting retail
stores selling gourmet chocolates and other premium confectionery
products (“ ROCKY MOUNTAIN CHOCOLATE FACTORY Stores
” or “ Stores ”) using the service mark
“ROCKY MOUNTAIN CHOCOLATE FACTORY” and related trade
names and trademarks (“ Marks ”) and the
Franchisor’s proprietary methods of doing business (the
“ Licensed Methods ”).
1.2. The Franchisor grants
the right to others to develop and operate ROCKY MOUNTAIN CHOCOLATE
FACTORY Stores, under the Marks and pursuant to the Licensed
Methods.
1.3. The Franchisee desires
to establish a ROCKY MOUNTAIN CHOCOLATE FACTORY Store at a location
identified herein or to be later identified, and the Franchisor
desires to grant the Franchisee the right to operate a ROCKY
MOUNTAIN CHOCOLATE FACTORY Store at such location under the terms
and conditions which are contained in this Agreement.
2.
GRANT OF FRANCHISE
2.1. Grant of Franchise . The Franchisor
grants to the Franchisee, and the Franchisee accepts from the
Franchisor, the right to use the Marks and Licensed Methods in
connection with the establishment and operation of a ROCKY MOUNTAIN
CHOCOLATE FACTORY Store, at the location described in
Article 3 of this Agreement. The Franchisee agrees to
use the Marks and Licensed Methods, as they may be changed,
improved, and further developed by the Franchisor from time to
time, only in accordance with the terms and conditions of this
Agreement.
2.2. Scope of Franchise Operations . The
Franchisee agrees at all times to faithfully, honestly and
diligently perform the Franchisee’s obligations hereunder,
and to continuously exert best efforts to promote the ROCKY
MOUNTAIN CHOCOLATE FACTORY Store. The Franchisee agrees to utilize
the Marks and Licensed Methods to operate all aspects of the
business franchised hereunder in accordance with the methods and
systems developed and prescribed from time to time by the
Franchisor, all of which are a part of the Licensed Methods. The
Franchisee’s ROCKY MOUNTAIN CHOCOLATE FACTORY Store shall
offer such products and services as the Franchisor shall designate
and shall be restricted from manufacturing, offering or selling any
products or services not previously approved by the Franchisor in
writing. The Franchisee is required to devote a minimum of 50% of
all retail display space to ROCKY MOUNTAIN CHOCOLATE FACTORY brand
assorted bulk chocolates and boxed and packaged candies. The
Franchisee’s ROCKY MOUNTAIN CHOCOLATE FACTORY Store must
feature ROCKY MOUNTAIN CHOCOLATE FACTORY brand candy manufactured
by the Franchisor or its designees and sold by the Franchisor
(“ Factory Candy ”) and related nonconfectionery
items (“ Items ”) approved by the Franchisor in
writing. Depending on the retail environment and the configuration
of the Store, the Franchisee may also be permitted to make, offer
and sell confections made
in the
Store, including caramel-covered apples and candy-covered apples
(“ Store Candy ”) prepared in accordance with
recipes and processes set forth in the Operations Manual, as that
term is defined in Section 8.1 . Some Stores do not
offer Store Candy.
3.
FRANCHISED LOCATION AND DESIGNATED AREA
3.1. Franchised Location . The Franchisee is
granted the right and franchise to own and operate one ROCKY
MOUNTAIN CHOCOLATE FACTORY Store at the address and location which
shall be set forth in Exhibit I , attached hereto
(“ Franchised Location ”). The type of Store
configuration shall also be set forth in Exhibit I ,
attached hereto. Smaller Stores, regardless of their configuration,
are referred to as “ Kiosks ” or “
Kiosk Stores ” in this Agreement and all references to
“Stores” shall be deemed to include Kiosk Stores.
3.2. Limitation on Franchise Rights;
Relocation . The rights that are hereby granted to the
Franchisee are for the specific Franchised Location and cannot be
transferred to an alternative Franchised Location, or any other
location, without the prior written approval of the Franchisor. If
the Franchisee has operated a ROCKY MOUNTAIN CHOCOLATE FACTORY
Store for not less than 12 months and desires to relocate it
to an alternative site, the Franchisee must set forth its reasons
for requesting the relocation in writing to the Franchisor, along
with a proposed new location. The Franchisor will have 30 days
from receipt of the Franchisee’s written request to respond.
If the Franchisor approves the relocation and the proposed new
location, and if the ownership of the Franchisee does not change in
any respect from the ownership of the Franchisee before the
relocation, then the Franchisee may move its Store to the new
approved location, provided that the Franchisee signs the
Franchisor’s then current form of Franchise Agreement and
opens the Store at the new location within 12 months after the
Store closes at its former Franchised Location. In addition, the
Franchisee will be required to pay a nonrefundable design fee of
$2,500 to the Franchisor for the Franchisor’s Store designers
to design the layout of the Franchisee’s new Store location.
A similar design fee will also apply if the Franchisee requests
design assistance in remodeling its Store at any time during the
term of this Agreement. See Section 5.2 below. The
Marks and Licensed Methods are licensed to the Franchisee for the
operation of the ROCKY MOUNTAIN CHOCOLATE FACTORY Store only at the
Franchised Location; therefore, the Franchisee may not operate food
carts, participate in food festivals or offer any other type of
off-site food services using the Marks and Licensed Methods without
the prior written consent of the Franchisor, in which case the
Franchisor and the Franchisee shall execute an addendum to this
Agreement relating to the operation of “ Satellite
Stores ” (if this Agreement governs the operation of a
traditional Store, any Satellite Store(s) shall be governed by
separate Franchise Agreements) or “ Temporary Stores
.”
3.3. Franchisor’s Reservation of Rights
. The Franchisee acknowledges that the franchise granted hereunder
is non-exclusive and that the Franchisor retains the rights, among
others: (1) to use, and to license others to use, the Marks and
Licensed Methods for the operation of ROCKY MOUNTAIN CHOCOLATE
FACTORY Stores, Kiosk Stores, Satellite Stores and Temporary
Stores, at any location other than at the Franchised Location;
(2) to use the Marks and Licensed Methods to identify services
and products, promotional and marketing efforts or related items,
and to identify products and services similar to or the same as
those which the Franchisee will sell, but made available through
alternative channels of distribution other than through traditional
ROCKY MOUNTAIN CHOCOLATE FACTORY Stores, at any location other than
at the Franchised Location, including, but not limited to, through
Satellite Stores, Temporary Stores, Kiosk Stores, by way of mail
order, (including electronic mail order), the Internet, catalog,
telemarketing, other direct marketing methods, television, retail
store display or through the wholesale sale of its products to
unrelated retail outlets or to candy distributors or outlets
located in stadiums, arenas, airports, turnpike rest stops or
supermarkets; and (3) to use and license the use of other
proprietary marks or methods in connection with the sale of
products and services similar to those which the Franchisee will
sell or in connection with the operation of retail stores selling
gourmet chocolates or other premium confectionery products, at any
location other than at the Franchised Location, which stores
FRANCHISE AGREEMENT-2
are the
same as, or similar to, or different from a traditional ROCKY
MOUNTAIN CHOCOLATE FACTORY Store or a Satellite Store, a Temporary
Store or a Kiosk Store, on any terms and conditions as the
Franchisor deems advisable, and without granting the Franchisee any
rights therein.
4.
INITIAL FEES
4.1. Initial Franchise Fee . In consideration
for the right to develop and operate one ROCKY MOUNTAIN CHOCOLATE
FACTORY Store, the Franchisee agrees to pay to the Franchisor an
initial franchise fee in the amount set forth in
Exhibit I attached hereto, all of which is due and
payable on the date the Franchisee signs this Agreement. The
Franchisee acknowledges and agrees that the initial franchise fee
represents payment for the initial grant of the rights to use the
Marks and Licensed Methods, that the Franchisor has earned the
initial franchise fee upon receipt thereof and that the fee is
under no circumstances refundable to the Franchisee after it is
paid, except as set forth in Section 5.8 of this
Agreement. If a transfer occurs, no initial franchise fee shall be
due at the time that the Franchisee transfers the Store to another
party, but a transfer fee will apply as set forth in
Section 16.2 of this Agreement.
5.
DEVELOPMENT OF FRANCHISED LOCATION
5.1. Approval of Lease . The Franchisee shall
obtain the Franchisor’s prior written approval before
executing any lease or purchase agreement for the Franchised
Location. Any lease for the Franchised Location shall, at the
option of the Franchisor, contain provisions including:
(1) allowing for assignment of the lease to the Franchisor in
the event that this Agreement is terminated or not renewed for any
reason; (2) giving the Franchisor the right to cure any
default by the Franchisee under such lease; and/or
(3) providing the Franchisor with the right, exercisable upon
and as a condition of the approval of the Franchised Location, to
execute the lease agreement or other document providing entitlement
to the use of the Franchised Location in its own name or jointly
with the Franchisee as lessee and, upon the exercise of such
option, the Franchisor shall provide the Franchisee with the right
to use the premises as its sublessee, assignee, or other similar
capacity upon the same terms and conditions as obtained by the
Franchisor. The Franchisee shall deliver a copy of the signed lease
for the Franchised Location to the Franchisor within 15 days of its
execution. The Franchisee acknowledges that approval of a lease for
the Franchised Location by the Franchisor does not constitute a
recommendation, endorsement or guarantee by the Franchisor of the
suitability of the location or the lease and the Franchisee should
take all steps necessary to ascertain whether such location and
lease are acceptable to the Franchisee.
5.2. Conversion and Design . The Franchisee
acknowledges that the layout, design, decoration and color scheme
of ROCKY MOUNTAIN CHOCOLATE FACTORY Stores are an integral part of
the Franchisor’s proprietary Licensed Methods and
accordingly, the Franchisee shall convert, design and decorate the
Franchised Location in accordance with the Franchisor’s plans
and specifications which are contained in a Design and Construction
Manual that is considered, for the purposes of this Agreement, to
be a part of the Operations Manual, defined in
Section 8.1 . The Franchisee shall hire an
architect/designer to prepare written plans for the Store’s
layout and construction, which plans shall be submitted to the
Franchisor for its prior written approval. Throughout the term of
this Agreement, the Franchisee shall also obtain the
Franchisor’s written consent to any remodeling or decoration
of the premises before remodeling or decorating begins, recognizing
that such remodeling, decoration and any related costs are the
Franchisee’s sole responsibility. If the Franchisee remodels
its Store or if the Franchisee relocates its Store at any time
during the term of this Agreement, the Franchisee shall pay the
Franchisor $2,500 for the Franchisor’s review and approval of
the new Store design.
5.3. Signs . The Franchisee shall purchase or
otherwise obtain for use at the Franchised Location and in
connection with the ROCKY MOUNTAIN CHOCOLATE FACTORY Store, signs
which comply with the standards and specifications of the
Franchisor as set forth in the Operations Manual, as that term
is
FRANCHISE AGREEMENT-3
defined
in Section 8.1 . It is the Franchisee’s sole
responsibility to insure that any signs comply with applicable
local ordinances, building codes and zoning regulations. Any
modifications to the Franchisor’s standards and
specifications for signs that must be made due to local ordinances,
codes or regulations shall be submitted to the Franchisor for prior
written approval. The Franchisee acknowledges the Marks, or any
other name, symbol or identifying marks on any signs shall only be
used in accordance with the Franchisor’s standards and
specifications and only with the prior written approval of the
Franchisor.
5.4. Equipment . The Franchisee shall purchase
or otherwise obtain for use at the Franchised Location and in
connection with the ROCKY MOUNTAIN CHOCOLATE FACTORY Store,
equipment of a type and in an amount which complies with the
standards and specifications of the Franchisor. The Franchisee
acknowledges that the type, quality, configuration, capability
and/or performance of the equipment are all standards and
specifications which are a part of the Licensed Methods and
therefore such equipment must be purchased, leased, or otherwise
obtained in accordance with the Franchisor’s standards and
specifications and only from suppliers or other sources approved by
the Franchisor. The Franchisee must purchase a facsimile machine
and connect it to a phone line that is separate from the main phone
number for the Store. The Franchisee shall equip the Store with an
integrated store information system (“ System
”), computer hardware and software, printers and other
designated equipment consistent with the standards and
specifications of the Franchisor. The Franchisor requires that it
be given reasonable access to information and data regarding the
Franchisee’s ROCKY MOUNTAIN CHOCOLATE FACTORY Store by
computer modem with a separate phone line dedicated to such modem,
or by another form of electronic transmission. The Franchisee must
purchase and maintain throughout the term of this Agreement a
maintenance and support agreement for the System with the
Franchisor’s designated supplier. The Franchisor also
requires the Franchisee to obtain and maintain an account with an
Internet service provider that meets the Franchisor’s
standards and specifications to facilitate electronic
communication.
5.5. Electronic Communications . The
Franchisee shall obtain and maintain computer hardware, software
and an Internet connection meeting the Franchisor’s standards
and specifications as they may exist from time to time. The
Franchisee agrees that the Franchisor may assign an electronic mail
address to the Franchisee and the Franchisee agrees to use such
address to access messages and information posted by the Franchisor
and other ROCKY MOUNTAIN CHOCOLATE FACTORY franchise owners. The
Franchisor may post information about the Franchisee’s Store
on the Franchisor’s intranet system for comparative analysis
purposes. The Franchisee agrees to participate in the
Franchisor’s electronic intranet system and to abide by the
terms of use governing it. Information on the Franchisor’s
intranet system and the terms of use governing the
Franchisor’s intranet system are deemed to be incorporated
into the terms of the Operations Manual and any violations of the
terms of use will be treated as a violation of the rules governing
the Operations Manual.
5.6. Permits and Licenses . The Franchisee
agrees to obtain all such permits and certifications as may be
required for the lawful construction and operation of the ROCKY
MOUNTAIN CHOCOLATE FACTORY Store together with all certifications
from government authorities having jurisdiction over the site, that
all requirements for construction and operation have been met,
including without limitation, zoning, access, sign, health, safety
requirements, building and other required construction permits,
licenses to do business and fictitious name registrations, sales
tax permits, health and sanitation permits and ratings and fire
clearances. The Franchisee agrees to obtain all customary
contractors’ sworn statements and partial and final lien
waivers for construction, remodeling, decorating and installation
of equipment at the Franchised Location. The Franchisee shall sign
and deliver to the Franchisor the Permit, License and Construction
Certificate set forth as Exhibit V to this Agreement,
to confirm Franchisee’s compliance with the Americans with
Disabilities Act and other provisions of this
Section 5.6 not later than 30 days prior to the
date the Store begins operating. Copies of all inspection reports,
warnings, certificates and ratings issued by any governmental
entity during the term of this Agreement in
FRANCHISE AGREEMENT-4
connection with the conduct of the ROCKY MOUNTAIN CHOCOLATE FACTORY
Store which indicates the Franchisee’s failure to meet or
maintain the highest governmental standards, or less than full
compliance by the Franchisee with any applicable law, rule or
regulation, shall be forwarded to the Franchisor within five days
of the Franchisee’s receipt thereof.
5.7. Anti-Terrorism Representation . The
Franchisee represents to the Franchisor that it and all persons or
entities holding any legal or beneficial interest whatsoever in the
Franchisee are not included in, owned by, controlled by, acting for
or on behalf of, providing assistance, support, sponsorship, or
services of any kind to, or otherwise associated with any of the
persons or entities referred to or described in Executive Order
13224-Blocking Property and Prohibiting Transactions with Persons
Who Commit, Threaten to Commit, or Support Terrorism, as
amended.
5.8. Commencement of Operations . Unless
otherwise agreed in writing by the Franchisor and the Franchisee,
the Franchisee has 180 days from the date of this Agreement
within which to complete the initial training program, described in
Section 6.1 of this Agreement, develop the Franchised
Location and commence operation of the ROCKY MOUNTAIN CHOCOLATE
FACTORY Store. Failure to commence operations within this time
frame shall constitute grounds for termination under
Article 18 of this Agreement. If this Agreement is
terminated by the Franchisor for failure to commence operation of
the Store within applicable time limits, $5,000 of the initial
franchise fee will be refunded to the Franchisee. The Franchisor
will extend the time in which the Franchisee has to commence
operations for a reasonable period of time in the event factors
beyond the Franchisee’s reasonable control prevent the
Franchisee from meeting this development schedule, so long as the
Franchisee has made reasonable and continuing efforts to comply
with such development obligations and the Franchisee requests, in
writing, an extension of time in which to have its ROCKY MOUNTAIN
CHOCOLATE FACTORY Store established before such development period
lapses. However, notwithstanding the Franchisor’s written
agreement to extend the Franchisee’s development period, if
more than 270 days elapse between the date of this Agreement
and the commencement of operation of the Store, the Franchisor
reserves the right, in its sole discretion, to require the
Franchisee to execute the Franchisor’s then current form of
Franchise Agreement or an amendment to this Agreement to conform
this Agreement with the terms of the then current Franchise
Agreement.
6.
TRAINING
6.1. Initial Training Program . After the
Franchisee executes a lease for the Franchised Location, the
Franchisee or, if the Franchisee is not an individual, the person
designated by the Franchisee to assume primary responsibility for
the management of the ROCKY MOUNTAIN CHOCOLATE FACTORY Store,
(“ General Manager ”) is required to attend and
successfully complete the initial training program which is offered
by the Franchisor at one of the Franchisor’s designated
training facilities. Up to three individuals are eligible to
participate in the Franchisor’s initial training program
without charge of a tuition or fee. The Franchisee shall be
responsible for any and all traveling and living expenses incurred
in connection with attendance at the training program. At least one
individual must successfully complete the initial training program
prior to the Franchisee’s commencement of operation of its
ROCKY MOUNTAIN CHOCOLATE FACTORY Store.
6.2. Length of Training . The initial training
program shall consist of 7 days of instruction at a location
designated by the Franchisor; provided, however, that the
Franchisor reserves the right to waive a portion of the training
program or alter the training schedule, if in the
Franchisor’s sole discretion, the Franchisee or General
Manager has sufficient prior experience or training.
6.3. Additional Training . From time to time,
the Franchisor may present seminars, conventions or continuing
development programs or conduct meetings for the benefit of the
Franchisee. The Franchisee or its General Manager shall be required
to attend any ongoing mandatory seminars, conventions,
FRANCHISE AGREEMENT-5
programs
or meetings as may be offered by the Franchisor. The Franchisor
shall give the Franchisee at least 30 days prior written
notice of any ongoing seminar, convention or program that is deemed
mandatory. The Franchisor shall not require that the Franchisee
attend any ongoing training more often than once a year. All
mandatory training will be offered without charge of a tuition or
fee; provided, however, the Franchisee will be responsible for all
traveling and living expenses which are associated with attendance
at the same.
7.
DEVELOPMENT ASSISTANCE
7.1. Franchisor’s Development Assistance
. The Franchisor shall provide the Franchisee with assistance in
the initial establishment of the ROCKY MOUNTAIN CHOCOLATE FACTORY
Store as follows:
a. Provision of the initial training
program to be conducted at the Franchisor’s designated
training facilities or at another location designated by the
Franchisor, as described in Article 6 above.
b. Provision of written guidelines
for a Franchised Location that shall include, without limitation,
specifications for space requirements and build out. The Franchisee
acknowledges that the Franchisor shall have no other obligation to
provide assistance in the selection and approval of a Franchised
Location other than the provision of such written specifications
and approval or disapproval of a proposed Franchised Location,
which approval or disapproval shall be based on information
submitted to the Franchisor in a form sufficient to assess the
proposed location as may be required by the Franchisor, in the
Franchisor’s sole discretion, and on information gathered by
the Franchisor.
c. Direction regarding the required
conversion, design and decoration of the ROCKY MOUNTAIN CHOCOLATE
FACTORY Store premises, plus specifications concerning signs,
seasonal graphics, music, decor and equipment.
d. Direction regarding the selection
of suppliers of equipment, seasonal graphics, music, items and
materials used and inventory offered for sale in connection with
the ROCKY MOUNTAIN CHOCOLATE FACTORY Store. The Franchisor will
determine the Franchisee’s initial inventory of Factory Candy
that the Franchisee will purchase, depending on the size and
configuration of the Store. After execution of this Agreement, the
Franchisor will provide the Franchisee with a list of approved
suppliers, if any, of such equipment, items, seasonal graphics,
music, materials and inventory and, if available, a description of
any national or central purchase and supply agreements offered by
such approved suppliers for the benefit of ROCKY MOUNTAIN CHOCOLATE
FACTORY franchisees.
e. Provision of an Operations Manual
in accordance with Section 8.1 below.
f. As the Franchisor may reasonably
schedule, and depending on availability of personnel, the
Franchisor will make available to the Franchisee at or close to the
opening of the Franchisee’s ROCKY MOUNTAIN CHOCOLATE FACTORY
Store, a representative (“ Site Representative
”) who will be present for up to five days beginning
approximately three days prior to the opening of the
Franchisee’s ROCKY MOUNTAIN CHOCOLATE FACTORY Store. If the
Franchisee’s Store opens on or near a holiday, however, the
Site Representative shall not begin the in-Store assistance until
three days after the holiday. Holidays shall include, but not be
limited to, New Years Day, Valentines Day, Easter, Memorial Day,
Fourth of July, Labor Day, Thanksgiving, Hanukkah and Christmas.
There will be no charge to the Franchisee for this service provided
by the Franchisor. The Site Representative will assist the
Franchisee’s
FRANCHISE AGREEMENT-6
employees in
opening the Store, unless in the Franchisor’s determination,
the Franchisee or the General Manager have sufficient prior
training or experience.
8.
OPERATIONS MANUAL
8.1. Operations Manual . The Franchisor agrees
to loan to the Franchisee one or more manuals, technical bulletins,
cookbooks and recipes and other written materials (collectively
referred to as “ Operations Manual ”) covering
Factory Candy ordering, Store Candy manufacturing, processing and
stocking and other operating and in-store marketing techniques for
the ROCKY MOUNTAIN CHOCOLATE FACTORY Store. The Franchisee agrees
that it shall comply with the Operations Manual as an essential
aspect of its obligations under this Agreement, that the Operations
Manual shall be deemed to be incorporated herein by reference and
failure by the Franchisee to substantially comply with the
Operations Manual may be considered by the Franchisor to be a
breach of this Agreement.
8.2. Confidentiality of Operations Manual
Contents . The Franchisee agrees to use the Marks and
Licensed Methods only as specified in the Operations Manual. The
Operations Manual is the sole property of the Franchisor and shall
be used by the Franchisee only during the term of this Agreement
and in strict accordance with the terms and conditions hereof. The
Franchisee shall not duplicate the Operations Manual nor disclose
its contents to persons other than its employees or officers who
have signed the form of Confidentiality and Noncompetition
Agreement attached hereto as Exhibit VI and
incorporated herein by reference. The Franchisee shall return the
Operations Manual to the Franchisor upon the expiration,
termination or transfer of this Agreement.
8.3. Changes to Operations Manual . The
Franchisor reserves the right to revise the Operations Manual from
time to time as it deems necessary to update or change operating
and marketing techniques, standards and specifications for all
components of the Licensed Methods and approved Factory Candy,
Items and Store Candy offered by Stores. The Franchisee, within
30 days of receiving any updated information, shall in turn
update its copy of the Operations Manual as instructed by the
Franchisor and shall conform its operations with the updated
provisions within a reasonable time after receipt of such updated
information. The Franchisee acknowledges that a master copy of the
Operations Manual maintained by the Franchisor at its principal
office shall be controlling in the event of a dispute relative to
the content of any Operations Manual.
9.
OPERATING ASSISTANCE
9.1. Franchisor’s Services . The
Franchisor agrees that, during the Franchisee’s operation of
the ROCKY MOUNTAIN CHOCOLATE FACTORY Store, the Franchisor shall
make available to the Franchisee the following services:
a. Upon the reasonable request of the
Franchisee, consultation by telephone and electronic mail regarding
the continued operation and management of a ROCKY MOUNTAIN
CHOCOLATE FACTORY Store and advice regarding the retail services,
product quality control, inventory issues, customer relations
issues and similar advice.
b. Access to advertising and
promotional materials as may be developed by the Franchisor, the
cost of which may be passed on to the Franchisee at the
Franchisor’s option.
c. On-going updates of information
and programs regarding the candy industry, the ROCKY MOUNTAIN
CHOCOLATE FACTORY concept and related Licensed Methods, including,
without limitation, information about special or new products which
may be developed and made available to ROCKY MOUNTAIN CHOCOLATE
FACTORY franchisees.
FRANCHISE AGREEMENT-7
d. Depending on availability, allow
replacement or additional General Managers to attend the initial
training program. The Franchisor reserves the right to charge a
tuition or fee in an amount payable in advance, commensurate with
the Franchisor’s then current published prices for such
training. The Franchisee shall be responsible for all travel and
living expenses incurred by its personnel during the training
program. Further, the availability of the training program shall be
subject to space considerations and prior commitments to new ROCKY
MOUNTAIN CHOCOLATE FACTORY franchisees.
9.2. Additional Franchisor Services . Although
not obligated to do so, upon the reasonable request of the
Franchisee, the Franchisor may make its employees or designated
agents available to the Franchisee for on-site advice and
assistance in connection with the on-going operation of the ROCKY
MOUNTAIN CHOCOLATE FACTORY Store governed by this Agreement. In the
event that the Franchisee requests such additional assistance and
the Franchisor agrees to provide the same, the Franchisor reserves
the right to charge the Franchisee for all travel, lodging, living
expenses, telephone charges and other identifiable expenses
associated with such assistance, plus a fee based on the time spent
by each employee on behalf of the Franchisee, which fee will be
charged in accordance with the then current daily or hourly rates
being charged by the Franchisor for assistance.
10. FRANCHISEE’S OPERATIONAL COVENANTS
10.1. Store Operations . The Franchisee
acknowledges that it is solely responsible for the successful
operation of its ROCKY MOUNTAIN CHOCOLATE FACTORY Store and that
the continued successful operation thereof is, in part, dependent
upon the Franchisee’s compliance with this Agreement and the
Operations Manual. In addition to all other obligations contained
in this Agreement and in the Operations Manual, the Franchisee
covenants that:
a. The Franchisee shall maintain
clean, efficient and high quality ROCKY MOUNTAIN CHOCOLATE FACTORY
Store operations and shall operate the business in accordance with
the Operations Manual and in such a manner as not to detract from
or adversely reflect upon the name and reputation of the Franchisor
and the goodwill associa

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