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DOCUMENT TITLE:  THIRD AMENDED AND RESTATED CERTIFICATE OF INCORPORATION OF GLOBAL BPO SERVICES CORP .
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Clause Heading
1 - Actions, Suits and Proceedings Other than by or in the Right of the Corporation.
2 - Actions or Suits by or in the Right of the Corporation.
3 - Indemnification for Expenses of Successful Party.
5 - Advance of Expenses.
9 - Subsequent Amendment.
4 - Notification and Defense of Claim.
6 - Procedure for Indemnification and Advancement of Expenses.
7 - Remedies.
8 - Limitations.
10 - Other Rights.
11 - Partial Indemnification.
12 - Insurance.
13 - Savings Clause.
14 - Definitions.
1 - Designation, Amount and Par Value .
2 - Definitions .
4 - Registration of Issuance and Ownership of Series A Preferred Stock .
5 - Registration of Transfers .
6 - Liquidation .
3 - Dividends .
(a) - Conversion at Option of Holder .
(b) - Conversion at Option of Corporation .
(c) - Redemption at Option of Holder .
(d) - Redemption at Option of Corporation .
8 - Mechanics of Conversion; Redemption .
9 - Voting Rights; Director Designation .
10 - Charges, Taxes and Expenses .
11 - Replacement Certificates .
12 - Reservation of Underlying Shares .
13 - Certain Adjustments .
(a) - Stock Dividends and Splits .
(b) - Pro Rata Distributions .
(f) - Notice of Corporate Events .
14 - Fractional Shares .
1 - Designation, Amount and Par Value.
(c) - Fundamental Transactions .
(d) - Calculations .
(e) - Notice of Adjustments .
15 - Notices .
16 - Miscellaneous .
2 - Definitions.
3 - Dividends.
4 - Registration of Issuance and Ownership of Series A Preferred Stock.
5 - Registration of Transfers.
6 - Liquidation.
(a) - Conversion at Option of Holder.
(b) - Conversion at Option of Corporation.
(c) - Redemption at Option of Corporation.
8 - Mechanics of Conversion; Redemption.
9 - Voting Rights; Director Designation.
10 - Charges, Taxes and Expenses.
11 - Replacement Certificates.
12 - Reservation of Underlying Shares.
13 - Certain Adjustments.
(a) - Stock Dividends and Splits.
(b) - Pro Rata Distributions.
(c) - Calculations.
(d) - Notice of Adjustments.
(e) - Notice of Corporate Events.
14 - Fractional Shares.
15 - Notices.
4 - Registration of Issuance and Ownership of Series B Preferred Stock .
16 - Miscellaneous.
(c) - Redemption at Option of Corporation .
9 - Voting Rights .
1 - General.
2 - Voting.
4 - Liquidation.
5 - Conversion of Non-Voting Common Stock.
(a) - Optional Conversion.
(b) - No Fractional Shares.
(c) - Notice of Conversion.
(d) - Reservation of Shares.
7 - Stock Splits, Subdivisions and Combinations.
(e) - Effect of Conversion.
6 - Mandatory Conversion of Non-Voting Common Stock.
8 - Merger or Consolidation.
1 - General Powers.
2 - Quorum of the Board of Directors.
3 - Quorum of a Committee of the Board of Directors.